Refund policy

Return & Refund Policy

We want you to be happy with your order. This policy explains your rights when returning standard products and made-to-measure products purchased from EveryBlind.

Standard Products & Blind Spares

For standard, non-customised products such as blind parts and accessories, you have the right to cancel your order within 14 days of receiving your goods.

Please contact us within 14 days of delivery to let us know that you wish to return your order. You then have a further 14 days to return the goods to us.

Returned products should be unused, complete and, where reasonably possible, returned in their original condition and packaging.

Unless the goods are faulty, damaged or incorrect, the customer is responsible for the cost of returning the goods.

Once the returned goods have been received, we will process any refund due within 14 days. Where applicable, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, any additional delivery charge above our standard delivery cost will not normally be refunded.

We may make a reasonable deduction from the refund if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to inspect them.

Made-to-Measure & Custom Products

Products manufactured specifically to your measurements or specifications are made-to-order goods. This includes, but is not limited to:

• Made-to-measure blinds
• Replacement vertical blind slats cut to your specified length
• Made-to-measure vertical blind headrails
• Other products manufactured, cut or altered specifically for your order

Because these products are made to your individual specifications, the statutory 14-day change-of-mind cancellation and return right does not apply to them. London Borough of Bromley

Please check all measurements, quantities, colours, control options and other specifications carefully before placing your order.

If you realise that you have made an error after ordering, please contact us as quickly as possible. If manufacture has not yet begun, we may be able to amend the order. We cannot guarantee that changes or cancellations will be possible once production has started.

Made-to-measure products cannot normally be returned simply because the incorrect measurements, colour, specification or quantity was supplied by the customer.

Faulty, Damaged or Incorrect Goods

Your statutory rights are not affected by this policy.

All goods supplied by EveryBlind must be as described, of satisfactory quality and fit for purpose where applicable. These rights apply to both standard products and made-to-measure products. GOV.UK

If your order:

• Arrives damaged
• Is faulty
• Is not as described
• Has been manufactured incorrectly by us
• Contains an incorrect item

please contact us as soon as possible with your order number and, where appropriate, photographs showing the issue.

Depending on the circumstances and your statutory rights, we may offer a repair, replacement, remake, price reduction or refund.

Customer Measurement Errors

For made-to-measure products, it is the customer's responsibility to provide accurate measurements.

We manufacture the product according to the measurements and specifications submitted with the order. A product manufactured correctly to measurements supplied by the customer will not normally be regarded as faulty simply because those measurements were incorrect.

We strongly recommend following the measuring guidance provided on our website before ordering.

Colours & Samples

Colours can appear differently depending on screen settings, lighting and device displays. Where available, we recommend ordering a free sample before purchasing made-to-measure products.

Minor differences between the appearance of a product on screen and the physical material do not necessarily mean that the product is faulty.

Returning an Item

Before returning any product, please contact us so that we can provide the appropriate return instructions.

Please include your:

Order number
Name
Reason for return

Do not return made-to-measure products without contacting us first.

Refunds

Approved refunds will normally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued by us.

Contact Us

If you have any questions about a return, refund or problem with your order, please contact us at:

Please contact us before sending any return so we can confirm the correct return procedure.

EveryBlind
Email: sales@everygroup.co.uk

or

The Blinds Factory
Unit 2 Vernon Trading Estate
New John Street
Halesowen
B62 8HT
United Kingdom

Nothing in this policy limits or excludes your statutory consumer rights.